Conversational agents

Alongside optimizers, Zimmer runs conversational agents — branded assistants that chat with your customers in real time using your own knowledge. Think of a help bot, a product advisor, or a lead-capture form on your site.

Create one

Open Kits (opens in a new tab), choose a conversational starter kit, and select Use this kit — then customize it across its tabs.

Set it up

A conversational agent is built across its tabs:

• Template — the look and feel: the hero, colors, and chat widget, designed in the Template Studio.
• Brain — how it thinks and responds: its behavior and response style, escalation rules, the knowledge and data it draws on, and what it remembers over time. → Brain & Settings
• Journey — the conversation flow you build in the Journey Builder.
• Settings — customer authentication, agent groups, and deployment. → Brain & Settings

Test and publish

Before you publish, preview the agent with the device preview in the Template tab to see how it looks and reads across phone, tablet, and desktop. When it's ready, publish — it goes live with a landing-page URL and an embed code for your site. → Deploying Your Agent